Posted by: Mike Reich | August 26, 2009

Australian Customer Service

I think we’ve mentioned this in a couple of other posts, but it’s worth reiterating.  One of the hardest things to get used to here has been the slow customer service.  Its pretty common, whether in line for food or trying to get necessities like a hot plate fixed, to wait about three times longer than expected.  It took about 3.5 weeks to get internet hooked up (finally!) and 2 weeks to get our hot plate repaired.  Go to dinner and expect it to be a 2 hour affair whether you want it to or not.  Ironically, the fastest service we’ve had has been at the Government Medicare office – Kate had to get her medicare card and it took all of 20 minutes.  We’ve met a couple of other Americans here who confirmed that this wasn’t just our experience – I guess its the downside of the ‘laid back’ Australian way of life…

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Responses

  1. Wait a minute! Weren’t you just saying how much you LOVED not thinking about time…hum… the American in you is showing through. :)

    Love ya,
    Stacy


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